Please feel free to contact our Wine Concierge Team via email anytime!

Or, give us a call during our business hours:

Help Center

Contact Us

Bright Cellars

Your rewards points will expire after one year of inactivity, so we always recommend engaging with your account to keep your points in play.Have more questions?&#xA0;<a href="https://brightcellars.gorgias.help/en-US/embed/contact" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank">Submit a Request</a>

Your rewards points will expire after one year of inactivity, so we always recommend engaging with your account to keep your points in play. Have more questions? Submit a Request

Do my rewards points expire?

Rewards

How It Works

Wine Pricing

Do you carry sweet wines?

Do you carry organic or sustainable wine?

Wine Attributes

Update Wine Preferences

Wine Preferences

How should I store my wine?

Should I age my wines before drinking?

Wine Origin

More About Wine

Bright Cellars Wines

Too much wine?

Pause Subscription

Need more wine?

How do I cancel my subscription?

How do I reactivate my subscription?

How do I rate my wines?

My Subscription

Why do I need to create a new account?

Why can't I reset my password?

When I create a new account, will I still be able to access my order history?

Delivery Options

How can I unsubscribe from your offers list?

How do I change my contact information?

How do I change my payment information?

Can I get reminder emails before a new order?

My Account Settings

Help! I'm having trouble with my account.

How does your wine quiz work?

How do I sign up?

Billing explained

What are Bright Points?

Where do you ship?

How We Work

My Account

How do I change the delivery address of my recent order?

How do I swap a wine?

Cancellation Request

Wrong item/Missing Item/Damaged

Order

How do I buy a gift card?

How do I redeem my gift card?

Help! I'm having trouble redeeming my gift subscription.

Gifts

My Orders

What if I missed a delivery attempt?

When can I expect my order?

How can I find my tracking information?

Help! My order is missing.

Help! My order arrived damaged.

Shipping Experience

Shipping & Tracking

What are rewards points?

How do I earn Member Rewards Points?

How do S.I.P. Rewards work?

Why do my rewards look different?

If I’m already following you on Facebook, Instagram, or TikTok or I’m a member of the Facebook group, can I still receive rewards points?

How long do I keep my tier status?

How do I become a rewards member?

Is there a referral program?

How do I redeem my points for rewards?

I referred a friend and my points aren’t showing up?

How do I apply my rewards points to an existing subscription?

Can I redeem my points on a bonus bottle in my next box?

Why can’t I redeem more than $50 at a time?

Do my rewards points expire?Updated a year ago