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Bright Cellars

Bright Cellars Help Center, The Wine Club for real people.

Bright Cellars Help & FAQ

How It Works

Wine Pricing

Do you carry sweet wines?

Do you carry organic or sustainable wine?

Wine Attributes

Update Wine Preferences

Wine Preferences

How should I store my wine?

Should I age my wines before drinking?

Wine Origin

More About Wine

Bright Cellars Wines

Too much wine?

Pause Subscription

Need more wine?

How do I cancel my subscription?

How do I reactivate my subscription?

How do I rate my wines?

My Subscription

Why do I need to create a new account?

Why can't I reset my password?

When I create a new account, will I still be able to access my order history?

Delivery Options

How can I unsubscribe from your offers list?

How do I change my contact information?

How do I change my payment information?

Can I get reminder emails before a new order?

My Account Settings

Help! I'm having trouble with my account.

How does your wine quiz work?

How do I sign up?

Billing explained

What are Bright Points?

Where do you ship?

How We Work

My Account

How do I change the delivery address of my recent order?

How do I swap a wine?

Cancellation Request

Wrong item/Missing Item/Damaged

Order

How do I buy a gift card?

How do I redeem my gift card?

Help! I'm having trouble redeeming my gift subscription.

Gifts

My Orders

What if I missed a delivery attempt?

When can I expect my order?

How can I find my tracking information?

Help! My order is missing.

Help! My order arrived damaged.

Shipping Experience

Shipping & Tracking

What are rewards points?

How do I earn Member Rewards Points?

How do S.I.P. Rewards work?

Why do my rewards look different?

If I’m already following you on Facebook, Instagram, or TikTok or I’m a member of the Facebook group, can I still receive rewards points?

How long do I keep my tier status?

How do I become a rewards member?

Is there a referral program?

How do I redeem my points for rewards?

Do my rewards points expire?

I referred a friend and my points aren’t showing up?

How do I apply my rewards points to an existing subscription?

Can I redeem my points on a bonus bottle in my next box?

Why can’t I redeem more than $50 at a time?

Rewards

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Categories

Bright Cellars Wines

My Subscription

My Account

My Orders

Shipping & Tracking

Rewards